Frequently Asked Questions
Yes, we offer an interest free layaway option. See more information in Client Care. You may also seek financing options at checkout through Shopify Installments and Paypal.
Currently, we only ship within the U.S.
Item ship within 1-2 business days and are shiiped UPS 2-day. If an item needs to be sized, please allow up to 2 additional weeks. If you have a rush order, please contact us.
Yes! We offer free resizing on all rings. Occasionally there can be sizing limitations on certain constructions, but those will be noted where applicable.
Yes! All in stock items are returnable for up to 7 days from date of delivery for any reason, so long as it is in the same condition as when received. Resizing will render an item final sale.
Should a manufacturing defect arise, Vellum Hall will repair the piece accordingly. We behind the craftsmanship of its pieces.
In efforts to focus our attention on curating antiques and designing studio pieces, we no longer offer custom pieces or diamond sourcing as of May 24, 2026.
Yes, you may pre-purchase a piece that is listed in our Pieces underway section. Please do so by inquiry.